Refund policy

RETURN & REFUND POLICY

At Avenrains, we want you to be satisfied with your purchase.

Returns
You have 14 days from the date of delivery to request a return.

To be eligible for a return:
- Item must be unused and in original packaging
- Proof of purchase is required

Non-returnable items:
- Sale items
- Gift cards
- Personal use items

Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be processed within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos.

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